![]() ![]() Ability to make effective and/or persuasive presentations on controversial or complex topics to top management and/or boards of directors.Ability to write using original or innovative techniques or style.Ability to respond effectively to the most sensitive inquiries or complaints.Ability to effectively present information and respond to questions from groups of managers, customers, other employees a must. ![]() Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations required.Highly articulate and professional in both oral and written communication, as well as presentation, persuasion and negotiation skills to achieve desired result needed.Specific experience in contracts, help desk, time reporting, resource management, outsourcing and billing a plus.Experience with process improvements across different departments within an organization required.Minimum 7 years’ experience working with an ERP system, preferably SAP.Minimum 8+ years’ experience in requirements definition, project management, change management and problem solving preferably in a service business. ![]()
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